If you have recharged diamonds, but unfortunately it went wrong, you will probably want to request a refund from Free Fire.
Luckily for you, you have come to the right place, because we have the solution to this little problem.
Then we will tell you everything you need to know so that you can claim a refund for your money, or the amount of diamonds you lost, if you were not given the amount you paid.
Anyway, let's get started.
How to request a refund in Free Fire through customer service
This is probably the most difficult method, since normally all Free Fire purchases are final and non-refundable. Remember the terms and conditions that you probably didn't read before you logged into the game and that you probably accepted.
However, you can still request a "one-time" refund for the "wrong amount of diamonds purchased." With the diamonds you purchased in your unused account, you may have the option of receiving a refund.
If you used the diamonds, the chances are zero. They won't refund anything and if they do, your account will be limited until you deposit the same amount of diamonds.
Here is the information you need to request a refund:
Player ID.
Name in game.
Zoned.
Photo of the payment receipt.
Only purchases made through Google Play can be refunded; If you play Free Fire on iOS, you are out of luck. The request must be submitted the same day to be eligible for a refund and it may take up to 5 business days for the funds to be transferred to your account.
To find your payment receipt, go to the email address associated with your Google Play Store account and look for an email from Google with your billing information. You can also find it on the web by logging into pay.google.com.
If you want more information on how to contact reader support, you can go to this link.
Request an appeal to the credit card bank
Another way to request a refund from Free Fire is to contact the credit card company and file an appeal.
You must clearly state the transaction you are disputing and the reason you want a refund. This applies to any transaction and not just Free Fire.
It is difficult to provide advice on this topic, as banks around the world have different policies and procedures.
Request a refund on Free Fire on the Play Store
In fact, you can request a refund directly from Google. As with Garena Refund, the process is uncertain and you may not get your money back. The risk of being banned is medium; This is not as bad as filing a complaint, but in general it may be prohibited.
Conditions to request a refund in the Play Store:
Less than 48 hours have passed since you made a payment on Free Fire. If the product is a movie or a book, it will take more time, but for Free Fire diamonds it is only 2 days. You will usually get a decision within 15 minutes, but it can take up to 4 business days.
How to request a refund on Google Play:
On your computer, go to play.google.com/store/account.
Click Order History.
Find the order you want to return.
Choose Request a refund or Report a problem and click the option that describes your situation.
Complete the form and note that you want to receive a refund.
You will receive a thank you message for sharing your concerns and an email with the refund decision. You will normally receive this email within 15 minutes, but it may take up to 4 business days.